1. Effective Date
This Privacy Policy is effective June 8, 2026, and will remain in effect unless updated or amended.
2. Information We Collect
When you browse our website, register an account, or place an order, we may collect the following personal information:
Name, billing address, and shipping address
Email address and contact number
Payment information (bank card information is securely processed by a third-party payment service provider)
Order records, purchase history, and product preferences
Website browsing data, IP address, device information, and access time
3. Sources of Personal Information and How We Use Your Data
Sources of Personal Information: We collect data directly from information you voluntarily submit during checkout, account registration, customer inquiries, website interactions, and subscription activities.
How We Use Your Information:
Process, verify, complete, and deliver your orders
Provide after-sales support and return/exchange services
Respond to customer inquiries and resolve order issues
Prevent fraudulent transactions and ensure payment security
Optimize website operations and enhance the user shopping experience
Send update notifications, order status updates, and service reminders
4. How We Disclose Personal Information
We will never sell, rent, or trade your personal information for commercial purposes. We will only disclose your data when necessary to:
Disclose limited information to delivery partners (such as UPS) to arrange order delivery
Share necessary data with official payment service providers for transaction verification
Comply with local UK laws, regulations, or government requirements
Protect the legitimate rights, property, and safety of our store and users
5. Data Security and Data Retention
Data Security: We use industry-standard encryption technology, secure server protection, and firewall systems to protect your personal data. All payment transactions are processed through secure encrypted channels to prevent data leakage, tampering, and unauthorized access.
Data Retention: We retain your personal data only for the time necessary to fulfill the purposes of our services. Under UK business and tax regulations, order and transaction data will be retained for 6 years. User browsing data will be cleaned periodically after analysis.
6. Third-Party Links
Our website may contain links to third-party websites, platforms, or service tools. We have no control over the privacy policies and content of third-party websites. Your browsing and information submission on third-party platforms are subject to their own privacy rules, and we are not responsible for any risks arising therefrom.
7. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the following personal data rights:
The right to access and view your stored personal data
The right to correct inaccurate or incomplete personal information
The right to request the deletion of your personal data
The right to withdraw consent to data processing at any time
The right to data portability and the right to restrict processing
You can contact our customer service to submit a data rights application.
8. Children's Privacy
Our products are mainly adult hardware and DIY tools. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and find that your child has submitted personal information on our website without consent, please contact us immediately, and we will delete the relevant data promptly.
9. Cookie Policy
Our website uses cookies to improve your browsing experience, record user preferences, analyze website traffic, and optimize page display. You can choose to accept or reject cookies through your browser settings. Disabling cookies may affect some website functions, but will not affect normal ordering and shopping.
10. Changes to Privacy Policy
We reserve the right to update and revise this Privacy Policy at any time in accordance with business adjustments and legal requirements. Any revised policy will be posted on this page with an updated effective date. Your continued use of our website and services after the update indicates your acceptance of the latest Privacy Policy.
For any privacy-related questions, please contact us.
Store Name: Hardware DIY Tool
Address: 162 Queensway, London W2 6LY, United Kingdom
Phone: +442033456589
Email: info@hardwarediytool.com
Business Hours (UK Local Time, GMT/BST)
Mon-Fri: 9AM - 7PM
Sat: 10AM - 7PM
Sun: 10AM - 6PM
Response Time
All messages and emails will be replied within 24 working hours. Messages sent out of business hours will be processed on the next working day.