1. Order Processing Time
All orders will be processed within 1-2 business days after payment confirmation. No processing or shipping is done on UK public holidays. We carefully inspect and pack all goods before shipment to ensure their safety during transit.
2. Order Cut-off Time
The daily order cut-off time is 5:00 PM UK local time. Orders placed before the cut-off time will be processed on the same day. Orders placed after the cut-off time will be processed on the next business day.
3. Delivery Time
Delivery time is 3-7 business days after shipment. Delivery time is an estimate and may be slightly delayed due to peak season, inclement weather, or courier delays.
4. Shipping Costs
We offer free shipping on all orders.
5. Delivery Area
We support delivery to all areas of the UK.
6. Delivery Partner
All our parcels are delivered by UPS. We partner with UPS to provide a reliable, fast, and secure door-to-door delivery service for all orders.
7. Order Cancellation
Customers can cancel their orders before shipment. Once an order is processed and shipped, it cannot be cancelled. If you need to cancel your order, please contact our customer service team as soon as possible. Successfully cancelled orders will receive a full refund to the original payment account within 3-7 business days.
8. Order Tracking
After your order is shipped, you will receive a confirmation email containing the UPS tracking number and tracking link. You can check your delivery status and real-time logistics updates online at any time. If you cannot find the tracking information or the logistics status is abnormal, please contact our customer service team for assistance.
Contact Us
Store Name: Hardware DIY Tool
Address: 162 Queensway, London W2 6LY, United Kingdom
Phone: +442033456589
Email: info@hardwarediytool.com
Business Hours (UK Local Time, GMT/BST)
Mon-Fri: 9AM - 7PM
Sat: 10AM - 7PM
Sun: 10AM - 6PM
Response Time
All messages and emails will be replied within 24 working hours. Messages sent out of business hours will be processed on the next working day.