These Terms and Conditions (the “Terms”) govern your use of this website and all services offered by Hardware DIY Tool Shop. By accessing this website, browsing products, registering an account, or placing an order, you agree to be bound by these Terms and Conditions and all applicable UK laws and regulations. Please read these Terms carefully before using this website and its services.
1. Overview
This website is operated by Hardware DIY Tool Shop. These Terms cover all website usage rules, ordering processes, payment rules, shipping arrangements, return policies, intellectual property, legal liability, and dispute resolution standards.
2. Acceptance of Terms
By accessing, browsing, registering, purchasing, or using any service on this website, you acknowledge that you are at least 18 years of age, have the legal capacity to enter into legally binding contracts, and fully accept and agree to abide by these Terms and Conditions and our other store policies (shipping policy, refund and return policy, privacy policy, payment policy). If you do not agree to any part of these Terms, please do not use our website or place an order.
3. Our Products and Orders Accepted
We strive to ensure that all product descriptions, images, specifications, dimensions, and functions displayed on the website are accurate and complete. Slight visual differences, minor color deviations, or manual measurement errors do not affect product functionality and quality and should not be considered product defects.
All customer orders are subject to our acceptance and verification. We reserve the right to refuse, cancel, or reject any order for any reason, including but not limited to incorrect product information, stock shortages, order irregularities, suspected fraud, incorrect customer information, or force majeure. If any order cannot be completed, we will notify the customer by email.
4. Pricing and Payment
All prices displayed on the website are final prices for UK customers and are clearly stated without any hidden fees. We accept a variety of secure payment methods, including Visa, Mastercard, Maestro, American Express, Discover, Diners Club, and JCB.
You agree to provide valid and accurate payment information and to legally complete payments. All transactions are encrypted and secure. We reserve the right to correct price errors, update prices, and cancel orders with incorrect prices due to system errors at any time.
5. Shipping Policy
All orders will be processed within 1-2 business days after payment confirmation. Daily order cutoff time is 17:00 UK local time. Standard delivery time within the UK is 3-7 business days. We offer free shipping on all UK orders, and all parcels are delivered by UPS. We currently only ship within the UK and do not support international shipping. All shipping rules are subject to our official shipping policy.
6. Returns and Refunds
We offer a 30-day return and exchange policy for eligible items in accordance with the UK Consumer Rights Act 2015. Unused, unopened, and undamaged items can be returned or exchanged within the validity period. For defects, damage, or incorrect shipments caused by our fault, you will receive a free replacement or a full refund. Different return scenarios have different shipping liability rules. All return and refund processes strictly adhere to our official refund and return policy.
7. Intellectual Property
All content on this website, including logos, text, product images, videos, graphic designs, descriptions, and layout, is the property of Hardware DIY Tool Shop. All intellectual property rights are protected under UK copyright law and international intellectual property regulations.
Users may not copy, reproduce, modify, distribute, resell, commercially use, or plagiarize any website content without our written authorization. Any unauthorized commercial use constitutes infringement, and we reserve the right to pursue legal action.
8. Limitation of Liability
Hardware DIY Tool Shop shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to personal injury, property damage, or economic loss, arising from:
Improper installation, misuse, or overuse of tools and hardware products
Manual modification, unauthorized disassembly, or abnormal use of products
Delays caused by third-party courier companies, bank systems, or network failures
Force majeure events, such as extreme weather, natural disasters, policy changes, and pandemic control measures
Incorrect personal information provided by the customer resulting in failed shipments or incorrect orders
For any valid dispute, our total liability shall not exceed the total amount of the order paid by the customer.
9. Terms and Conditions
If you breach these Terms, engage in illegal transactions, fraud, malicious returns, infringement, or any other conduct that harms our legitimate interests, we reserve the right to terminate or suspend your access to our website and services at any time. Upon termination, all outstanding orders may be cancelled, and we will cease providing any services.
10. Indemnification
You agree to indemnify, hold harmless, and hold harmless Hardware DIY Tool Shop, its employees, and partners from and against any claim, loss, liability, cost, or expense arising out of or in connection with your breach of these Terms, improper use of products, infringement of third-party rights, or any illegal conduct during your use of our website and services.
11. Applicable Law
These Terms and all transactions between our customers and our shop shall be governed by and construed in accordance with the laws of England and Wales, United Kingdom. All disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
We reserve the right to update, modify, or revise these Terms and Conditions at any time in accordance with business adjustments and legal requirements. Updated terms will be posted on this page, indicating the effective date of the update. Your continued use of our website and placing orders after the update constitutes your acceptance of the revised terms.
Contact Us
Store Name: Hardware DIY Tool
Address: 162 Queensway, London W2 6LY, United Kingdom
Phone: +442033456589
Email: info@hardwarediytool.com
Business Hours (UK Local Time, GMT/BST)
Mon-Fri: 9AM - 7PM
Sat: 10AM - 7PM
Sun: 10AM - 6PM
Response Time
All messages and emails will be replied within 24 working hours. Messages sent out of business hours will be processed on the next working day.
Please feel free to contact us with any questions.